Whatever business you’re in, it’s a given that you’ll need to manage complaints from time to time – and it’s how you handle them that’s often the difference between a lost or retained customer.
Clientskey’s Complaints function allows you to effectively manage complaints from lodgement to completion. You’ll have detailed information on complaints at hand and can easily keep all parties informed of progress.
With the Complaints function you can:
- Add and edit complaint info so everything is kept in the same place for easy access
- Communicate with involved staff and customers, keeping them informed of progress
- Get a snapshot of current and past complaints so you can plan workloads and additional training if required.
Here’s a 2-minute Complaints training video that takes you through the process step-by-step.